Refund policy

Refund Policy

At Luxury On-Trend Lifestyle, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.

How to Request a Return To start a return, simply click the Contact Us button on our website with your order number and reason for return. We'll respond within 2 business days with instructions.

Refunds Once your return is received and inspected, we'll notify you. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty. We recommend using a tracked service as we cannot be held responsible for lost returns.

Damaged or Faulty Items If your item arrives damaged or defective, please contact us within 48 hours of delivery using the Contact Us button with photos, and we will arrange a replacement or full refund at no cost to you.

Non-Returnable Items The following items cannot be returned: sale items, gift cards, personalised items and any items marked as final sale at the time of purchase.

Questions? We're always happy to help — just hit the Contact Us button and we'll get back to you as soon as possible.